Park Ave BMW

HORRIBLE CUSTOMER SERVICE!. I spent $116k on my X6m50, and brought it to Park Ave BMW for a simple tire change. Upon picking up the car, I noticed all of my titanium lug nuts were damaged, and I brought this up to Zach, who didn't seem too concerned, and eventually ghosted me. I then reached out to David Bergamotto, who tried low-balling me on the replacement cost for the lug nuts. David then wanted to meet in the middle (his idea was below the middle), and when I pointed out exactly what dollar amount was in the middle, he has been ignoring my emails. During this entire process, getting a response from either Zach or David has been painstaking. The only reason I even heard from them occasionally was because I relentlessly followed up on our email threads. After finding out my neighbor also had damage done at Park Ave BMW for a service call, it reassured me how horrible their customer service is.This is a reflection on Park Ave Auto group as a whole, and me and my family do not plan on spending another dime on sales or service with their entire group. Such a petty issue when I have dated photos proving it happened in their possession. All four wheels were damaged, not just the flat tire. I don't care how it happened, what I care about is having it rectified. I WILL SEE YOU IN SMALL CLAIMS COURT THEN! In addition to any formal State and County complaints available for me to file.

I don’t write reviews very often but since I’m beyond happy with my experience at Park Ave BMW, they really deserve a shoutout. I was in the market for an M340i back in May. I reached out to 3 dealerships in NJ and Park Ave BMW was the first one who got back to me. My CA, Brad, was very patient and knowledgeable. He made the entire process from ordering to picking up the vehicle as smooth as possible. Huge thanks to Brad and every member who helped me with this purchase. This is the first vehicle I bought from Park Ave BMW, and certainly won’t be the last.

Normally I don't bother with reviews but I can thank my lucky stars for Mr. Jenssy Diaz at Park Ave BMW. Easily one of the best Sales Reps I have ever had the pleasure of working with. Received one of the best deals on an M8 Competition. He was always available on the phone whenever I had a question and thoroughly explained the process of buying a new vehicle. He was polite, professional, knowledgeable, honest, and respectful. If you're looking for someone that you know will have your back, Jenssy is your guy.

Subject: Exceptional Service Experience with Daryl at BMW of Park Ave I am writing to express my deepest satisfaction and gratitude for the exceptional service I received from Daryl during my recent visit to BMW of Park Ave. Daryl went above and beyond to ensure that my BMW was serviced efficiently and met all of my needs and expectations. From the moment I arrived at the dealership, Daryl greeted me with a warm and welcoming smile. His professional demeanor, impeccable knowledge, and dedication to providing outstanding customer service were evident from the beginning. Daryl took the time to understand and address all of my concerns, displaying a genuine interest in ensuring that my experience at BMW of Park Ave was nothing short of exceptional. What impressed me most about Daryl was his ability to accommodate my every need. He patiently listened to my concerns and thoroughly explained the servicing options available to me. Daryl's extensive knowledge of BMW vehicles allowed him to offer valuable insights and recommendations that aligned perfectly with my specific requirements. He truly went the extra mile to ensure that my BMW received the attention it deserved. Furthermore, Daryl's communication skills were top-notch. He kept me informed throughout the entire service process, providing updates on the progress of the repairs and giving me accurate time estimations. This level of transparency and communication served to instill confidence and trust in him and the dealership as a whole. In addition to his exceptional service and expertise, Daryl's dedication to customer satisfaction was evident through his attentiveness to small details. He took the time to thoroughly explain the services performed on my BMW, ensuring that I understood the work that had been done and why it was necessary. This level of transparency and clarity is rare in the automotive industry, and it truly set Daryl and BMW of Park Ave apart. Overall, my experience with Daryl at BMW of Park Ave was nothing short of exceptional. His commitment to delivering outstanding customer service, attention to detail, and in-depth knowledge of BMW vehicles made him an exceptional service advisor. I am delighted with the service I received, and I would highly recommend Daryl to anyone seeking expert assistance with their BMW. Once again, my sincere thanks to Daryl for going above and beyond to accommodate my every need and for providing an exceptional service experience at BMW of Park Ave. He is a true asset to your dealership and a testament to your commitment to customer satisfaction.

Park Ave BMW is second to none! My client advisor Jack Khoury went the longest mile to make everything work for the transaction to happen. I have had the car a few weeks now and it's an absolute dream... my wife calls it my third child. Jack needed to do a ton of hand holding during the process and his customer service and professionalism was outstanding. Ask for Jack - you won't be let down!